We’ve teamed up with our partners Bionic to help you get the right deal for your business

Businesses need reliable phone and broadband connections

These services are central to running your business. You use them every day. Whether you take calls, book appointments or use cloud-based software.

So it’s important to make sure you’ve got a package that meets your business needs. But with so many options, it can be hard to know where to begin.

To help you make the right choices, this guide will explain some things you need to know.

What’s the difference between business and home packages?

Home packages can appear similar to business ones on the surface. But there are several differences that affect performance, support, and value. Here are some of the benefits of each to help you work out what’s best for you.

Benefits of business packages

• Providers have specialist teams for support if something goes wrong. This helps reduce the risk of downtime.
• Connections are typically less affected by having to share bandwidth with other users. This means you get a more consistent speed and service.
• Contracts often allow for higher upload and download speeds. So you can handle video calls, large file transfers, and multiple people working at the same time.
• Many providers have guarantees for uptime, repairs and support, and will pay compensation if things go wrong.
• The option to have multiple lines or call management in place.
• Services that can grow as you grow. They’ll support your expansion to more staff, locations, or the latest telephone systems.

Benefits of home packages

• They’re usually cheaper, and often include extras like TV bundles.
• Many providers offer rolling or no-contract options with easy exit terms.
• Fewer options and easy set-ups. This could be ideal for freelancers or sole traders working from home.

Why business-grade phone and broadband matters for UK businesses

Home deals are often cheaper. But Business deals offer improved service, security, and speeds. While price is important, keeping your business connected is crucial.

Hybrid and remote working are the norm for thousands of British businesses now. Reliable phone and broadband systems are essential. Lost calls, dropped connections, or slow speeds impact your productivity. They could also damage your reputation with customers.

Business contracts can also help you with compliance. This can include call recordings for the financial or legal sectors, and cyber security upgrades for all sectors.

Don’t forget the switch to digital

The analogue phone system will be completely switched off by January 2027. This means traditional landlines won’t work. Any connected devices like alarms, telecare, and some electricity meters will no longer work. Unless they’re upgraded to digital systems.

If you’re still using a landline, you’ll need to switch to Voice over Internet Protocol (VoIP). This means phone calls over the internet rather than old phone lines. It's how Zoom and Skype calls work. The good news is it's more reliable and brings advanced features.

How Bionic can help

Finding the right phone and broadband service shouldn’t be a hassle or a guessing game. We bet you don’t have time to check out what’s on offer from a host of different providers. Or to make sure you’re getting the speeds you need at a good price.

As a Santander partner, Bionic can help you:

• compare the market in minutes. Their technology searches top business providers to match your needs and budget
• get impartial expert advice. Bionic specialists will explain the jargon, answer your questions, and recommend the best-fit options
• upgrade and future-proof. Whether you want to enable hybrid working, add call management, or simply boost your speeds, Bionic simplifies upgrades for you
• manage contracts and renewals. Never lose time or money with reminders, support and help switching when your contract ends
• save money. Bionic will help you spot exclusive business deals and avoid paying for extras you don’t need.

Ready to compare business phone and broadband deals? Explore your options now.

Contact Bionic

Bionic isn’t part of the Santander Group. If you take out a phone or broadband contract, Santander will receive payment from Bionic.