Open until 31/12/2026

Customer Experience and Customer Retention (Part I)

Santander X

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sxcursos_uxclientes03.jpg

For

Businesess/SMEs

Startups/Scaleups

Entrepreneurial Projects from any country of residence

Duration

2 teaching hours, which you can do at your own pace. 

Available languages

Spanish, English and Portuguese.

Certificate

Upon completing the course, you will receive a certificate of completion.

About the course

An excellent user experience (UX) not only strengthens your relationship with your customers, but also boosts sales and enhances your business’s reputation. In this first part of the course, you’ll identify pain points and areas for improvement in your business’s UX and implement practical, accessible strategies without the need for major investment. 

Enrol today and take your UX and customer retention strategy to the next level!

Santander X

What will you learn

  • Understand the importance of User Experience (UX) in customer retention, and its direct impact on the profitability and growth of SMEs.
  • Identify friction points along the customer journey and pinpoint areas for improvement within the business's overall experience.
  • Apply practical, cost-effective strategies to enhance the user experience without the need for large investments.
  • Implement tools and methodologies to measure customer satisfaction and drive continuous improvement.
  • Develop a personalised action plan that participants can apply immediately in their own businesses.
Santander X

Resolvemos tus dudas

No, we currently only have provision for one licence per company.

The course is completely free and it is fully funded by Santander.

We recommend that you access the course on a laptop or a desktop computer, although you will also be able to access it on a mobile device (tablet / phone). You will require an internet connection to access the content as it is not possible to download or review it offline.

When you have finished the course, you will receive a certificate by email which you can download and save.

The course begins as soon as you enrol, and you can complete it at your own pace.

Online classes are on demand and can be completed at your own pace.